DALLAS (KTVT/CNN) – The mother of a 6-month-old who died when his babysitter couldn’t get through to 911 is suing T-Mobile because Dallas officials say the cell company’s technology has been tying up their phone lines.
Nearly two months after Brandon Alex’s death, his mother, Bridget, says she has yet to hear from T-Mobile.
“I think any mother would want to hear from the people that’s responsible for whatever’s going on, to hear them say they’re sorry,” she said.
Bridget Alex’s 6-month-old son died in March after his babysitter says she tried three time to get through to 911, waiting on hold for more than half an hour.
Dallas officials say problems with T-Mobile’s technology were tying up the city’s 911 call center for hours at a time, and this had been going on for months.
At one point on the night Brandon died, the city reported that 422 calls were on hold.
“Y’all already knew this was a problem. Y’all already knew you need to fix this problem. This has been going on forever, and the first time I heard about it is the night my son died,” Bridget Alex said.
The mother says T-Mobile has to answer for the role it played in contributing to her son’s death.
“I’m broken. I’m lost. I have no idea what my next step is because I’m just stuck here reliving this day after day,” she said. “They get to come home to their children and their families. I don’t have Brandon. I never feel him kiss me or touch me or hold me.”
The city says it brought in 10 extra call takers after 911 started seeing the surge in calls.
Copyright 2017 KTVT, Bridget Alex via CNN. All rights reserved.