AT&T responds to cell outage questions: ‘Restart your device’


(RNN) – AT&T has acknowledged widespread outages after Twitter and various outage report websites asked if AT&T is having outage issues with cellular service Wednesday afternoon.

Reports popped up across the U.S., with many coming out of larger cities. Some maps showed a good portion of Texas without service, but the issue seemed to be nationwide.

At around 8:30 p.m. ET, AT&T officially addressed the questions on Twitter after many customers posted that once they rebooted their phones, the issues went away. The company’s solution was the same:

If you’ve experienced an issue when making wireless calls, please restart your device, this might be required multiple times- that should resolve the issue.

— AT&T (@ATT) November 16, 2017

Affected customers complained they could not receive calls nor make them. Many of the customer complaints were from iPhone owners. Text messaging, FaceTime, and FaceTime Audio did seem to work.

Earlier on, the @ATTCares Twitter account was filled with replies to customer complaints.

Hmmm AT&T is not sure if they have an outage? We have phones not working here in Oakland

— Amber Eikel (@AmberEikelKTVU) November 15, 2017

To check the status of outage reports, visit either or

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